![]() If we as consumers, do not vote with our feet, other companies will behave in the same way. There are similar products out there that can easily do the same job as Teamviewer. Decent product but very poor business practices that are hidden in the small print. I found out that this is the similar business practice to a porn site. BUT then said they would only charge us £190 in Year 2021 -2022? But we wished to cancel in year 2020- 2021! I can honestly say that their business practices are very dubious and when I researched if they were allowed to do this. We wished to cancel but they took payment in Year 2020-2021 for £469. They offered us a renewal price in the year after Year 2021-2022 for £190. So we would not have been able to cancel any earlier. We only received the invoice for the new annual payment on the same day that the payment was taken(at the 12 month point). But they informed us that we needed to cancel at the 11 month point NOT the 12 month point, so we must pay for another year. We decided not to renew and told them we wished to cancel. We took out a 1 year subscription but on the annual review, they increased the price by about 27% from £369 to £469. I complain very rarely but felt it very important to make people aware of the very poor payment auto-renewal practices with Teamviewer. ![]() Anyone interested in a class action against TeamViewer?ĭO NOT TAKE A SUBSCRIPTION WITH TEAMVIEWER. To submit a ticket to us: just go to :support dot teamviewer dot com slash Log in" with your licensed TeamViewer Account "Note: If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community." Teamviewer disables overdue subscriptions even though they are renewed automatically, this means that a support ticket cannot be logged if TV auto renew and then disable the account (TV disables accounts overdue by 7 days). I notice also that TeamViewer actively prevents users from cancelling their subscriptions. So if your in Australia, TeamViewer would still be out of luck, provided you are a small business or individual consumer. And that's where the Australian ACL laws kick in and if your an in individual or small business the claim would fail as the ACL laws and case mentioned above would mean the auto renewal clause would be unenforceable (unfair term). So then the new owner of the debt can file a claim in a local court. At this point the Australian laws kick as the claim would be under local laws, not German laws. They would then need to sell the debt to someone in Australia who would then come knocking at your door. However that order has no standing in, for instance, Australia. Given that is unlikely, the will likely get an order for enforcement. That means TV can get a court order quite efficiently (It is Germany after all) and you would then have two weeks to respond and say you will defend the claim. (the thing you click on when ordering) means that the agreement is made in Germany not for instance Australia. However it is a bit more tricky, as the TeamViewer End-User License Agreement. COMPETITION AND CONSUMER ACT 2010 - SCHEDULE 2 section 23 This means that if TeamViewer pursued a claim, against an individual or small business for their automatic renewals, as they do, in Australia they are out of luck as the term would be unenforceable. This ruling is based on the following legislation. This applies to customers who were consumers or small business (less than 20 employees). ACCC ruled that automatic renewal unless the customer cancelled the contract within 30 days before the end of the initial term was ruled an unfair term and unenforceable. ![]() In Australia "ACCC v JJ Richards and Sons Pty Ltd (2017) FCA 1224" is a precedent for unfair terms in business to consumer and small business contracts. TeamViewer have gone rouge with debt collectors, and their auto renewals.
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